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Customer Relationship Management (CRM) is a strategy that focuses on building strong relationships with customers and potential customers for creating and maintaining a loyal customer base. CRM works across all departments to harmonize customer-centric thinking. It reduces costs, increases efficiency and improves customer satisfaction.
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Impel CRM is designed and built for Indian business processes and sales culture. Providing access across the country, Impel CRM can include dealers and channels. With Web leads and service integration and SMS and Mobile access to CRM data, Impel CRM is perfectly suited for Indian businesses.
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"We wanted a system that was easy-to-use, quick to implement and at Indian prices. With impelcrms, we got all that and more."
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Alok Modi,
CEO, Modi Tyres Company Pvt. Ltd.
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| "With Impelcrm, I don't worry about the safety of my data because I know PK4 will take care of it since it is a core part of their business." |
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Mayur Abhaya Srisrimal,
Executive Director, Lifecell International.
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