| Sl |
Description
|
In-premise
|
|
Hosted
|
|
On-Demand / SaaS
|
|
1
|
Hardware investments
|
Customer
|
|
Customer/Vendor
|
|
Vendor
|
|
2
|
Software infrastructure investments
|
Customer
|
|
Customer / Vendor
|
|
Vendor
|
|
3
|
Software app investments
|
Customer
|
|
Customer / Vendor
|
|
Vendor
|
|
4
|
Overall pricing
|
Up-front
|
|
Some up-front
|
|
Linear, by number of users
|
| 5 |
Software scalability |
Customer needs to invest into hardware and software every time load increases
|
|
Customer or Vendor invests into hardware and software every time Customer user load increases
|
|
Vendor sets up infrastructure for tens of thousands of users, so Customer users always have good server response
|
|
6
|
App management
|
Customer needs to manage
|
|
Vendor manages
|
|
Vendor manages
|
|
7
|
User support and training
|
Customer /Vendor
|
|
Vendor
|
|
Vendor
|
| 8 |
Deployment time-frame |
After design/development |
|
After design/development |
|
Basic functions are ready to be deployed right away. Much shorter time for development
|
|
9
|
Database security
|
Customer responsibility
|
|
Vendor
|
|
Vendor
|
| 10 |
Backup, restore, offsite storage |
Customer |
|
Vendor; operational excellence depends on vendor staff
|
|
Since this is part of the service offered, it is taken care of automatically
|
|
11
|
Robustness
|
Depends on Vendor design
|
|
Depends on Vendor design
|
|
Multi-tenanted, multi-threaded engines with high concurrency and reliability and built-in capability for high-performance
|
|
12
|
App security
|
Customer /Vendor
|
|
Vendor; depends on app design
|
|
Multi-tenanted, multi-threaded engines with high concurrency and reliability and built-in capability for high-performance
|
| 13 |
Integration to other systems |
Very difficult; time consuming
|
|
Very difficult; time consuming |
|
Integration with standard web services, XML services can be done fairly easily through standard mechanisms
|
| 14 |
Software Version |
New versions have to be paid for separately
|
|
New versions have to be paid for separately
|
|
Software always at the latest version with no additional cost
|
| 15 |
GPRS / SMS integration |
Very difficult |
|
Possible if vendor has provided for in the design
|
|
Very simple |
