| Impel and Instant CRM(from Salesforce.com) Comparison |
The comparison chart is based on salesforce.com's offer of it's Professional Edition Instant CRM. The price quoted by salesforce.com for this package is Rs 1.5 lakhs for 12 months for 5 users.
|
| Factor |
Impel |
salesforce.com |
Account, Contact, Opportunity
and Activity Management |
 |
|
| Automatic Distribution of reports |
|
 |
| Currency format |
 |
 |
| Campaign Management |
|
 |
| Case Management |
|
|
| Case History tracking |
|
|
| Case escalation and Notification |
|
|
| Customization |
Extensive, easy no programming customization. Costeffective resources for custom work |
Expensive, highly skilled programmers required for long periods |
| Document Management |
|
|
| Date formats |
|
|
| Ease of deployment |
Deployment is simple and can be done in less than an hour |
|
Typically requires several hours to days |
| Forecasting |
|
|
| Inventory Management |
|
|
| Invoicing |
|
|
| Knowledge Base |
|
|
| Lead Management, Routing and assignment |
|
|
| List Management |
|
|
| Mass e-mail and tracking |
|
|
| Order Management |
|
|
| Payment terms |
Quarterly |
Annual |
| Product Catalog |
|
|
| Pre-built and custom reports |
|
|
| Quote management |
|
|
| Subscription fee per user/per mth |
Rs 1000 |
Rs 2500 |
| Service Level Agreement |
Standard agreement for all customers |
Specific SLAs only for high
user-base customers |
Support using phone,
email, Web and Chat |
|
|
| Territory Management |
|
|
| Training over the Web |
|
|
| Website Lead capture and tracking |
|
|
| Web and email case capture |
|
|
| |
|
|
|
The comparison above is based on product review as of May 8th, 2008. All capabilities and pricing subject to change. Salesforce.com is a registered trademark of Salesforce.com Inc., San Francisco, CA. Other names may be trademarks of their respective owners. Please e-mail info@impelcrm.in if you feel any of this information has become inaccurate.
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