Impel CRM: The hosted CRM leader in India

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Sales Activity Planning........

If your product/service is sold to a specific set of prospects whom you know by name/location or if you sell largely dealers, activity planning becomes critical for your success.....

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E2E Consumer Marketing.........

For companies that sell through dealers, a significant challenge is the lack of visibility into the mind of the end-consumer....

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Bundling and Rewards Management...

Do you sell products directly to consumers? Do you do that in a non-retail situation, where a POS system is not applicable?

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Service Request Management.........

Selling products is one thing - servicing customer needs around your products is key to growth.........

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SMS Commands and Integration.........

If you're a good salesperson, you're probably out there in the field most of the time.........

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Call Center.........

If some of your sales operations involves focused outbound calling in specific campaigns, you need to do a number of things outside plain old sales-force automation....

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Test Center.........

Whether you have a large team or a small one, your products and their applicability continues to evolve over time. And the skills needed for effective sales continues to change.......

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Impel and Instant CRM(from Salesforce.com) Comparison
The comparison chart is based on salesforce.com's offer of it's Professional Edition Instant CRM. The price quoted by salesforce.com for this package is Rs 1.5 lakhs for 12 months for 5 users.
Factor Impel salesforce.com
Account, Contact, Opportunity
and Activity Management
Automatic Distribution of reports
Currency format
Campaign Management
Case Management
Case History tracking
Case escalation and Notification
Customization Extensive, easy no programming customization. Costeffective resources for custom work Expensive, highly skilled programmers required for long periods
Document Management
Date formats
Ease of deployment Deployment is simple and can be done in less than an hour Typically requires several hours to days
Forecasting
Inventory Management
Invoicing
Knowledge Base
Lead Management, Routing and assignment
List Management
Mass e-mail and tracking
Order Management
Payment terms Quarterly Annual
Product Catalog
Pre-built and custom reports
Quote management
Subscription fee per user/per mth Rs 1000 Rs 2500
Service Level Agreement Standard agreement for all customers Specific SLAs only for high
user-base customers
Support using phone,
email, Web and Chat
Territory Management
Training over the Web
Website Lead capture and tracking
Web and email case capture
The comparison above is based on product review as of May 8th, 2008. All capabilities and pricing subject to change. Salesforce.com is a registered trademark of Salesforce.com Inc., San Francisco, CA. Other names may be trademarks of their respective owners. Please e-mail info@impelcrm.in if you feel any of this information has become inaccurate.


 
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