Sales Force Automation: Impel CRM lets you effectively manage all aspects of the sales cycle and increase the team sales performance. It lets your team access account and contact information, track opportunities from leads, forecast revenues and report on activities.

Marketing Automation: IWith Impel CRM, you can set up and manage campaign details and track their cost and effectiveness. These campaigns can be either direct mail, tele-marketing or e-mail campaigns. Impel CRM supports all different kinds of campaigns. Impel CRM provides comprehensive functionality for mass e-mail and tracking driven by templates.

Customer Support: Impel CRM manages all queries and complaints raised by the customer in an efficient manner with a powerful customer support module. This includes Knowledge Base management, Ticket Management and FAQs. Search/retrieve, export/import, and publish all kinds of documents.

Email & Collaboration: Impel CRM also provides email and collaboration functions. It ships an optional client component that synchronizes contacts, calendar items and tasks between Impel CRM and Microsoft Outlook. Changes to different items in either environment are automatically reflected in the other.

Activity Management and Calendaring: With Impel CRM you can manage your daily activities, schedule activities and track activity status. You can associate activities with accounts, opportunities, contacts etc and set up reminders for activities and your task lists.

Partner Portal: Enable your partners to enter their leads directly into your CRM system, giving you unprecedented visibility to your company's complete sales pipeline for direct and indirect channels. The Partner Portal makes it easy for partners to access leads, collaborate on deals and locate the information they need to be successful.

Product Management: For each product category, you can set up and manage all data related to the product. This data includes units, rates, packages, premiums and so on.

Quotes and Order Management: Impel CRM saves you time by letting you create quotes and orders directly from the system. You can add quotes to an opportunity that you are chasing and convert the quote to an order, saving time and increasing accuracy and efficiency. Impel CRM also provides Invoicing and Collection management functions.

Inventory Management: Impel CRM lets you set up multiple warehouses, with inflow of products and sub-products. You can create products from a simple Bill-of-Material, transfer inventory between locations and deliver inventory to customer locations.

Report Management: Impel CRM has built-in reports which you can use to gain critical, up-to-date information about your sales, forecasting, reviews and a lot more. You can also create new reports on the fly and export data for additional analysis.

Content Management: Increase organization-wide productivity by providing a single centralized information repository that your sales, marketing and support staff can use. Permission driven access ensures the safety of your documents. Search/retrieve, export/import, and publish all kinds of documents.