Improving call center productivity dramatically
Our customer - ThinkSynQ Solutions - is a leading Domestic Business Process Outsourcing (BPO) company based out of Chennai.
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Referrals and bundled offers Case Study
See how our customer increased sales with an innovative referral model. With a customized bundling and offers management module, our customer was able to up-sell and cross-sell products very effectively.
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Impel CRM Mobile Case Study
A comprehensive CRM solution that increases enterprise-wide productivity via a central information repository that sales, marketing and support staff could access. The solution should also allow field sales and service personnel to receive and retrieve information while on the go. Sales people should be able to place orders, track order fulfillment and update order information, real-time. With Impel CRM Mobile, field sales and service personnel can not only view information on their mobiles but also transact on orders, collections, inventory, trouble tickets and other items. With Impel CRM Mobile, back-end CRM information is always up-to-date, so that both field personnel and corporate managers see the same holistic view of the business.
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Marketing Automation Case Study
A comprehensive CRM solution that the inside sales people could use for tracking information on their volume sales calls. They also needed an automated system to pass along leads to the appropriate sales people. Managers could track the calls and the interactions and advise the callers of further steps to take with each prospect. Once the prospects were qualified, the tele-callers could set up an appointment for the salesperson in that territory based on the salesperson's appointment calendar.
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Help Desk Case Study
The Trouble Ticket system enabled the customer to reap rich rewards in terms of customer satisfaction and profits. Faster response to customer queries led to greater satisfaction and repeat orders from customers, resulting in a win-win situation for both. Service levels for problem resolution could be closely tracked and monitored for prompt responses.
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Lifecell Case Study
With large amounts of prospect and lab data being generated daily, Impel CRM has stood the test of time, continuing to deliver the same fast response time and high level of service as it grew functionally and in terms of user-base. Impel CRM has played a key role in LifeCell become the largest private stem cell banking company in India.
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