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- Service Request Management
- Impel Test Centre
- Web2Lead System
- Additional SMS Features
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| Service Request Management |
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Great for organizations that have Annual Maintenance Contracts that need regular customer site visits
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Increase customer satisfaction and reduce customer service costs
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Set up new contracts and renewals quickly and easily
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Automatically generate related maintenance visits
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Update call reports about visits (can be done via SMS)
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Send Service Requests out to engineers as e-mails or SMS
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| Impel Test Centre |
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Great for training Sales and Support people on your products and services
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Maximize product knowledge so that your sales and support people provide the right information to your prospects and customers
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Set up your own question banks, questionnaires for different products and services
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Assign questionnaires to individual sales and support personnel
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Track responses and scores online
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The Web2Lead System |
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Don't miss out on a single prospect
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Capture leads directly from your website into your CRM system
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Assign the leads to your salespeople for quick follow-up
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Get leads even from other websites where you may advertise
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Customize the Web2Lead form to match your website
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| Additional SMS Commands added |
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Empower your sales people with affordable SMS access to CRM data
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No "fancy" phones needed, ordinary low-end mobiles can now access Impel
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Review accounts, contacts, orders that you have access to via simple SMS commands
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Add new leads via SMS
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Enjoy the power of the world's only CRM that gives you inbound SMS access
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